Comprehensive
IT service
in your business
IT support service
Components of the service
Estimated valuation
The offer is negotiable. As part of the offer, you receive unlimited support hours.
IT Engineer
We personally inspect and repair equipment, and conduct preventative maintenance. We also provide personalized advice to users regarding hardware and software issues.
The audit includes:
- creating data backups,
- company IT security,
- physical security of network devices and servers,
- workstation security,
- developing a company IT development strategy.
handling in the company
All our clients are supported by a dedicated Company Account Manager and First Line Support staff. As part of our service, we provide a single point of contact responsible for all inquiries, from receipt to closure. We strive to resolve issues during the initial contact with the user.
and server administration
We specialize in Hyper-V, VMWare, Proxmox, and KVM technologies. We comprehensively manage Windows and Linux/Unix servers for security and business continuity. We protect your data using solutions such as Veeam Backup & Replication.
and Workstation support
We provide ready-to-use equipment your employees need. We ensure every workstation functions flawlessly and assist employees with IT issues. We offer support for business applications on mobile devices and peripherals (e.g., printers). We support all versions of Windows, MacOS, Android, and iOS.
management
We monitor network devices 24/7. We immediately detect any internet connection failures and protect networks against attacks.
We implement, configure, and maintain network devices from leading global vendors: Cisco, Fortinet, Juniper, Aruba, and Mellanox.
service support
We provide secure, scalable cloud solutions (Azure, Microsoft 365, AWS) and encrypted backups with fast data recovery, stored in two KNF-compliant centers. We offer 24/7 monitoring, malware protection, and support from certified administrators.
- Consulting and advisory services (DRP, NIS2, DORA, business continuity)
- Commercial and service support – hardware and software supplies at very competitive prices
- Replacement hardware in the event of workstation or server failures
- Implementation and migration projects, e.g., M365, XDR
Technology, experience, and process predictability.
A team of specialists from various IT areas guaranteeing full expert support.
Project experience in small and large organizations.
Technology partnerships – better pricing and faster order fulfillment.
In-house purchasing and hardware service department.
Work transparency, documentation, and progress reports.
Proactive approach – eliminating problems before they arise.
Implementation in accordance with security best practices.
Full implementation and post-implementation support.
1 physical server
3 virtual servers
1 service visit per week
support 9:00 – 17:00 on weekdays
4 physical servers
14 virtual servers
1 service visit per week
support 8:00 – 18:00 on weekdays
3 physical servers
21 virtual servers
3 service visits per week
support 9:00 – 17:00 on weekdays
our
support.
What IT solutions do we use at Support Online?
When is it worth using an IT company?
Why is it worth hiring an IT company rather than a freelance IT specialist?
What are the advantages of working with IT Support Online?
An IT company, or IT firm, deals with information technology in a broad sense. This includes, among other things:
- Software design and development: An IT company can create custom applications for other companies or software products for the mass market. Depending on their specialization, these can include mobile applications, desktop applications, web applications, or embedded systems.
- Consulting services: An IT company often provides experts to advise on implementing new technologies, optimizing business processes, or selecting appropriate technological solutions.
- Cloud solutions: Many IT companies specialize in implementing and managing cloud solutions, such as data storage, application hosting, and data analysis platforms.
- IT security: Protection against cyberattacks, security audits, implementing security policies, and network monitoring are just some of the IT companies' responsibilities in this area.
- IT infrastructure management: In this area, a company may manage servers, databases, networks, and endpoints.
- Technical Support and Service: An IT company may provide support for its own products or general IT support for other companies, managing their technology on a daily basis.
- Training: Many IT providers also offer training in software use and secure technology use.
- Hardware Solutions: Some IT companies may also provide and configure computer, server, or network hardware.
Depending on their specialization and size, an IT company may offer one, several, or all of the above solutions. When choosing a provider, it's important to thoroughly understand their services and tailor them to your individual needs.
At Support Online, we have been supporting companies for years with
- comprehensive user support (both on-site and remotely),
- we service computers, phones, tablets, and related network issues,
- we specialize in server administration: Windows, Linux/Unix,
- we support virtualizers such as KVM, Hyper-V, VMWare, and Proxmox,
- we support cloud services, particularly solutions such as Azure, Microsoft 365, and AWS,
- we monitor servers and devices on the internet,
- we consult on development, DRP, and support the stability of your business in the IT layer.
If you're looking for a good IT company, Support Online is the right place to grow your business.
It's worth using an IT company like Support Online when:
- You plan to implement new technologies or software in your company.
- You need specialized technology consulting.
- You want to optimize existing IT processes.
- You struggle with digital security issues.
- You need support in managing your IT infrastructure.
- You lack internal resources or expertise to implement certain technology projects.
Using external IT experts can bring benefits in terms of saving time and resources, and ensuring high-quality solutions.
Hiring an IT company like Support Online offers several key benefits over an IT freelancer:
- Support from the entire team: An IT company has a full team of specialists, from DevOps specialists and Cyber Security Specialists to IT Helpdesk Specialists, who possess diverse skills and experience, enabling faster problem resolution and the implementation of more complex projects.
- Reliability and stability: IT companies have an established reputation and track record, which can translate into greater reliability and stability of services.
- Maintenance and support: An IT company can offer service contracts, warranties, and after-sales support, which may be more difficult to obtain from an individual freelancer.
- Resources: Companies have access to more resources, tools, and technologies that can accelerate and improve project execution.
- Long-term availability: The risk of a freelancer disappearing or changing careers is greater than the risk of a well-established company going out of business.
However, it's worth noting that the choice between a company and a freelancer depends on your specific needs and situation. If you value peace of mind and a quick response to unexpected problems, it is worth choosing an IT company such as Support Online.
Partnering with IT Support Online offers the following advantages:
- Professional IT outsourcing: The company guarantees high-quality IT outsourcing services for businesses of all sizes.
- Comprehensive IT support: IT Support Online provides comprehensive IT support that meets the diverse needs of businesses.
- Saves time and money: With our support, clients can focus on their core business activities while reducing the costs associated with information technology management.
- Serving a diverse range of businesses: The company specializes in serving both small and medium-sized enterprises and large corporations, demonstrating its flexibility and ability to adapt to diverse client needs.
- Leadership in IT outsourcing: The company is recognized as a leader in IT outsourcing, particularly in the Poznań and Warsaw regions.
By partnering with our company, IT Support Online, businesses can count on a high standard of service and professionalism at every stage of the relationship.
Information technology (IT) services encompass a wide range of activities and services related to information technology. They support enterprises, institutions, and individuals in utilizing computer systems and IT infrastructure for business purposes. IT services are essential for the effective functioning of modern organizations, ensuring their competitiveness and innovation.
IT services can include computer network management, software installation and configuration, hardware maintenance and repair, database management, application development and implementation, IT security, monitoring and technical support, and staff training. These services enable businesses to optimize their business processes, increase operational efficiency, improve internal and external communication, and protect their data and infrastructure from threats.
IT services are provided by both internal IT teams within companies and external outsourcing companies specializing in IT. Modern technologies and the rapid development of digitalization make IT services crucial to business success.
Effective use of IT services allows companies to adapt to change, increase efficiency, optimize costs, and improve service quality, allowing them to focus on their core business and achieve strategic goals.
IT services – for whom?
Our IT services for businesses are designed for all businesses in the private and public sectors. We offer our services to both large and small businesses that require IT support.
Our wide range of services allows us to tailor our offerings to each client. We serve companies in the following industries:
- medical,
- logistics,
- construction,
- financial,
- hospitality,
and many others...
For most of our clients, we act as an external IT department, taking full responsibility for the proper functioning of IT systems and user support. We also offer dedicated service areas, such as helpdesk and server administration, which may be of interest to companies seeking partial support.
Each form of collaboration significantly saves time and money, allowing the company to focus on its current operations and development.
24/7 IT SERVICES offer comprehensive support for companies of all sizes and business types. Our offering includes:
- Helpdesk user support
Remote user problem resolution, helping you avoid downtime and related failures and financial losses - Server administration
Proactive actions, 24/7 support, and modern solutions that enable you to create a technological advantage - Computer network management
Ongoing support for your computer network through consulting and implementation - IT system continuity monitoring
Maintaining business continuity for your company through continuous system monitoring - On-site advisor visits
Routine meetings allowing for preventative measures, information updates, and personalized on-site support - IT infrastructure purchasing policy
We provide hardware and software supplies and provide replacement equipment in the event of a failure - Consulting and advisory services
Ongoing support based on knowledge of the latest IT innovations
We provide services nationwide, providing support to numerous Polish and international companies. Comprehensive service allows you to reduce costs and improve the performance of your company.
IT services: Helpdesk
With an IT helpdesk, your employees will have access to a team of experienced consultants who can handle ongoing technical issues. We offer immediate remote assistance for users, even 24/7 in emergency situations. If remote support isn't sufficient, we guarantee an on-site consultant visit.
With this solution, you can be sure your company will operate without downtime. Each request will be logged in our system, giving you access to the status of the issue.
IT services: Data security and backup
Ensuring the security of corporate data is one of the primary goals of every organization and the IT company that serves it. Our extensive experience has allowed us to develop appropriate procedures, policies, and best practices.
With this service, we will select the right tools and ensure proper backups. We will ensure comprehensive corporate data security, ensuring business continuity for your company.
IT Services: Cloud Solutions and Office 365
Comprehensive cloud service implementation is another element of our offering, giving you a technological advantage over your competition. We offer deployment of the Office 365 ecosystem (including Exchange, SharePoint, Teams, and OneDrive) as well as data migration, such as email and file migration.
We also implement tailored cloud solutions, such as private clouds – a great solution for companies that prioritize high levels of data privacy.
Stability and security are key aspects of every organization's business goals. IT support provided by a company specializing in IT can bring numerous benefits to your business development:
- Access to qualified and experienced specialists
- Ensuring business continuity for your company
- Data security
- Technical support and consulting
- 24/7 IT system monitoring
- Cost reduction
- Access to the latest technologies and knowledge
Let us take care of your company; professional IT support is the foundation for business growth. Our company provides top-quality IT services, as evidenced by numerous references.
Contact us and we will prepare a quote based on your needs. Create an outsourced IT department with Online Support.
Our core business is IT support for businesses. The IT services we provide are an ideal solution for companies seeking to ensure their organization's business continuity and security. Working with us ensures access to qualified specialists, reliable IT services, and 24/7 support.
