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For 23 years, we have been supporting clients in ensuring safe and reliable operations on a daily basis. We offer comprehensive outsourcing of IT services: auditing, infrastructure maintenance, server administration, network management, security, and much more. We monitor the performance of IT infrastructure 24/7 to resolve issues before they become obstacles. We ensure that IT supports business development and facilitates daily work.
100 + IT engineers with many years of experience and knowledge confirmed by certificates
18 seconds this is how quickly our helpdesk answers calls from customers

4.9

 /5 this is how customers rate us
160 + customers in Poland and abroad
We serve
all of Poland Support Online engineers are present throughout Poland. This means we are always close by, ready to respond quickly and provide on-site visits whenever needed.

Support Online supports SMEs, large corporate organizations, and public institutions, including schools, hospitals, and courts.
Team
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Customers about us
ASTRA S.A.
Support Online Sp. z o.o. perfectly understands the specifics of our business needs and always provides solutions perfectly tailored to our requirements. Read more
DR GERARD
Thanks to their advanced solutions and 24/7 monitoring of IT systems, we can be sure that our data is always protected against all threats. Read more
CHICCO
This company's professional and friendly approach to customer service, as well as its response time to requests, reinforces our belief that we are working with professionals. Read more
VOLVO
We wholeheartedly recommend Support Online as an IT company worth recommending when it comes to professional IT outsourcing. Read more
LEGO
Our partnership with Support Online began in 2013. What sets the company apart from the competition is its professionalism, experience, and punctuality. Read more
BARILLA
We particularly value their responsiveness and willingness to provide support in crisis situations. Support Online has repeatedly demonstrated their ability to respond under time pressure, and their interventions have always led to a quick and effective resolution of the problem. Read more
MEDTRONIC
All services are performed by Online Support in a timely manner and with due professional care. Online Support's staff is experienced and highly qualified. Read more
STEPSTONE
I highly recommend Support Online as a reliable and trustworthy business partner. Read more
MDDP Outsourcing
Throughout our partnership, Support Online has continually adapted to the dynamic changes within our organization. In 2017, the MDDP Outsourcing team consisted of 170 people, and by 2025, this number was expected to grow to 300. Read more
STADA POLAND
We wholeheartedly recommend Support Online as a reliable and professional partner in IT services for companies in the pharmaceutical industry. Read more
Imed Poland
Our security measures and backup systems ensure the security of data stored in the system. Any issues reported by our employees to Support Online sp. z o.o. are forwarded to the appropriate departments and promptly resolved online or by a dedicated support representative.
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Company structure
First line of support
First line of support IT consultants are working on the front line, responding to our clients' requests on an ongoing basis. Our online helpdesk is available 24/7, and our consultants communicate in Polish and English. The first line resolves most issues immediately, and in the case of more complex technical issues, they are forwarding it to the second line of support.
Second line of support
Second line of support The second-line team is divided into six support groups operating nationwide.
Second-line IT Specialists and Administrators solve more complex technical problems. They hold numerous certifications from Microsoft, Veeam, and Cisco.
Third line of support – network department
Third line of support – network department It is comprised of a team of qualified and experienced engineers from Cisco, Fortinet, and Juniper. As part of our IT outsourcing services, they oversee the operation of several hundred network devices. They configure, monitor, maintain security, and optimize performance to ensure the reliability and continuity of customer networks.
Quality Assurance Department
Quality Assurance Department The department's mission is to ensure high-quality services, from timeliness and high communication standards to efficiency. It supervises the processing of requests and ensures procedures are followed. It supports internal processes within our company to ensure they all operate efficiently and coherently.
Team Development
and Communications Department
Team Development
and Communications Department		 The department comprehensively supports employees, ensuring their development, engagement, and effective collaboration. It handles recruitment, training, and coaching initiatives, ensuring the team is optimally prepared to serve clients. The department also handles internal and external communications tasks.
Sales department
Sales department The sales department at Support Online focuses on building and maintaining stable partnerships with clients. They analyze needs and tailor offers to individual requirements, negotiate terms of cooperation, provide advice, and ensure cooperation runs smoothly and professionally.
Career

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FAQ
What does an IT company do? What IT solutions do we use at Support Online? When is it worth using an IT company? Why is it worth hiring an IT company rather than a freelance IT specialist? What are the advantages of working with IT Support Online?

An IT company, or IT firm, deals with information technology in a broad sense. This includes, among other things:

  1. Software design and development: An IT company can create custom applications for other companies or software products for the mass market. Depending on their specialization, these can include mobile applications, desktop applications, web applications, or embedded systems.
  2. Consulting services: An IT company often provides experts to advise on implementing new technologies, optimizing business processes, or selecting appropriate technological solutions.
  3. Cloud solutions: Many IT companies specialize in implementing and managing cloud solutions, such as data storage, application hosting, and data analysis platforms.
  4. IT security: Protection against cyberattacks, security audits, implementing security policies, and network monitoring are just some of the IT companies' responsibilities in this area.
  5. IT infrastructure management: In this area, a company may manage servers, databases, networks, and endpoints.
  6. Technical Support and Service: An IT company may provide support for its own products or general IT support for other companies, managing their technology on a daily basis.
  7. Training: Many IT providers also offer training in software use and secure technology use.
  8. Hardware Solutions: Some IT companies may also provide and configure computer, server, or network hardware.

Depending on their specialization and size, an IT company may offer one, several, or all of the above solutions. When choosing a provider, it's important to thoroughly understand their services and tailor them to your individual needs.

At Support Online, we have been supporting companies for years with

  1. comprehensive user support (both on-site and remotely),
  2. we service computers, phones, tablets, and related network issues,
  3. we specialize in server administration: Windows, Linux/Unix,
  4. we support virtualizers such as KVM, Hyper-V, VMWare, and Proxmox,
  5. we support cloud services, particularly solutions such as Azure, Microsoft 365, and AWS,
  6. we monitor servers and devices on the internet,
  7. we consult on development, DRP, and support the stability of your business in the IT layer.

If you're looking for a good IT company, Support Online is the right place to grow your business.

It's worth using an IT company like Support Online when:

  1. You plan to implement new technologies or software in your company.
  2. You need specialized technology consulting.
  3. You want to optimize existing IT processes.
  4. You struggle with digital security issues.
  5. You need support in managing your IT infrastructure.
  6. You lack internal resources or expertise to implement certain technology projects.

Using external IT experts can bring benefits in terms of saving time and resources, and ensuring high-quality solutions.

Hiring an IT company like Support Online offers several key benefits over an IT freelancer:

  1. Support from the entire team: An IT company has a full team of specialists, from DevOps specialists and Cyber ​​Security Specialists to IT Helpdesk Specialists, who possess diverse skills and experience, enabling faster problem resolution and the implementation of more complex projects.
  2. Reliability and stability: IT companies have an established reputation and track record, which can translate into greater reliability and stability of services.
  3. Maintenance and support: An IT company can offer service contracts, warranties, and after-sales support, which may be more difficult to obtain from an individual freelancer.
  4. Resources: Companies have access to more resources, tools, and technologies that can accelerate and improve project execution.
  5. Long-term availability: The risk of a freelancer disappearing or changing careers is greater than the risk of a well-established company going out of business.

However, it's worth noting that the choice between a company and a freelancer depends on your specific needs and situation. If you value peace of mind and a quick response to unexpected problems, it is worth choosing an IT company such as Support Online.

Partnering with IT Support Online offers the following advantages:

  1. Professional IT outsourcing: The company guarantees high-quality IT outsourcing services for businesses of all sizes.
  2. Comprehensive IT support: IT Support Online provides comprehensive IT support that meets the diverse needs of businesses.
  3. Saves time and money: With our support, clients can focus on their core business activities while reducing the costs associated with information technology management.
  4. Serving a diverse range of businesses: The company specializes in serving both small and medium-sized enterprises and large corporations, demonstrating its flexibility and ability to adapt to diverse client needs.
  5. Leadership in IT outsourcing: The company is recognized as a leader in IT outsourcing, particularly in the Poznań and Warsaw regions.

By partnering with our company, IT Support Online, businesses can count on a high standard of service and professionalism at every stage of the relationship.

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